What is the recommended sequence for resolving a conflict between two subordinates?

• A. Decide unilaterally after a quick look
• B. Gather facts, listen to both sides, mediate, and agree on a compromise or decision
• C. Publicly shame both sides
• D. Tell one side to stop and do nothing more

Answer: (B)

Resolving a conflict between subordinates works best when you follow a fair, structured process that centers on understanding the facts and building agreement. The recommended sequence is to gather facts, listen to both sides, mediate, and agree on a compromise or decision. This approach ensures you see the full picture, prevents snap judgments, and earns trust by showing you value input from everyone involved. Listening to both sides demonstrates respect and helps you uncover the real issue, not just surface symptoms. Mediation guides the discussion toward a workable solution rather than punishment or avoidance, and reaching a clear agreement or decision sets expectations and accountability, reducing the chances the conflict will flare up again and preserving unit cohesion. Quick unilateral decisions bypass essential information and can be wrong; publicly shaming damages morale and professionalism; telling one side to stop without addressing the issue leaves the problem unresolved.